Tilda, refine the payment on the site

Good afternoon. We need a specialist to refine the site created on Tilda. The site already connected payment, but it needs to be modified and modified baskets that would have a choice or pay on the site or contact a specialist and get advice

Those task: Make two baskets that would one basket transmit data to the yukassa (payment on the site), and the second basket passed the application to managers for consultation. That is, when the buyer fails in the product there are two options: buy online on the site and the second button to place the order through a specialist